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産品服務體系

Product service system

1.1産品專業研發,針對工地不同的特殊需求進行相應調整。如:增加摩擦力,改變表面效果,改善磚坯配方。
1.2産品專業定制,針對設計不斷提高個性化需求,可提供仿石,仿木,仿金屬,仿絲織品,仿各種建築新材料的定制,並且可實現小批量定制(300m2以上)。
1.3産品專業配套,國內唯一連線加工生産線,可實現裁切産品連續生産,直接入倉,且加工能力強。
1.4産品專業包裝,可針對不同項目要求,整托發運、散裝運輸,同標段産品按施工比例配比運輸等增值服務。

1.1 product research and development, for different special needs of the site to be adjusted accordingly. Such as: increase the friction, change the surface effect, improve the brick formula.
1.2 Product customization, for the design to continuously improve the individual needs, can provide stone, wood, imitation metal, imitation silk fabrics, imitation of a variety of new building materials customization, and small quantities can be customized (300m2 above).
1.3 professional product support, the only connection processing domestic production lines, cutting products can be achieved continuous production, direct warehousing, and processing capacity.
1.4 Professional packaging products, for different project requirements, the entire shipping, bulk transportation, with the same paragraph of the proportion of the proportion of the proportion of construction transportation and other value-added services.

現場服務體系

On-site service system

2.1所有現場服務人員都是公司直聘員工,均經過專業的生産知識培訓,對産品特色和産品應用有深刻的認識。
2.2各服務體系人員均在陶瓷行業從業三年以上,管理人員十年以上工作經驗。
2.3公司制定工地服務人員服務准則,所有服務人員按標准操作流程(standard operation procedure)公司每月按服務質量進行考評。
2.4全國各地設有近20個公司直屬辦事處,高效快速的服務和解決合作過程中各種問題。辦事處所在城市要求12小時內反應。辦事處所在城市外要求24小時內響應。查收、卸車、破損界定等事宜。在施工時,要求進行鋪貼前的指導,鋪貼中跟進和鋪貼後的回訪。施工完畢後負責驗收、請款。用系統化的服務,贏得客戶的信任。

2.1 All on-site service staff are the company's direct employees, have been trained in the production of professional knowledge of product features and product applications have a profound understanding.
2.2 The service system staff in the ceramic industry practitioners for more than three years, management staff more than 10 years of work experience.
2.3 Companies to develop site service personnel service guidelines, all service personnel according to standard operating procedures (standard operation procedure) The company monthly service quality evaluation.
2.4 There are nearly 20 offices directly under the country throughout the country, providing efficient and rapid service and solving various problems in the cooperation process. The city where the office is located requires a response within 12 hours. Outside the city where the office is located, respond within 24 hours. Check, unloading, damage and other matters defined. During the construction, the requirements of the pre-paving guide, paving the follow-up and paving the return visit. After the construction is responsible for acceptance, please payment. With systematic service, to win the trust of customers.

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